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Solutions · Public sector

Every public service accountable, measurable and able to adapt.

See how each service is performing and where it is stuck, without losing control as rules change.

Talk to usSee how we deliver it

The work

Services run on processes that change with policy.

Services run on processes that change with policy; leaders can't see performance or bottlenecks, and rule changes are risky to roll out mid-case.

A rule change, mid-service

A bottleneck shows up in the numbers.

Inspections wait 11 days on average because two inspectors cover a district. The service manager gets a notice.

Step 1 of 4
Average wait11 days

A new rule takes effect next month.

A lower fee for small businesses. The process becomes version 8; applications already in continue under version 7.

Step 2 of 4
Version 7In-flight
Version 8New applications

A caseworker makes the call.

On a borderline application, with the rule version, the evidence and the options in front of them.

Step 3 of 4
DecisionCaseworker
The question, as the person sees itBorderline application under version 8. Approve, refuse or ask for more?

Every application has a complete record.

Who did what, and under which version.

Step 4 of 4
RecordComplete

Illustrative.

Step 1 of 4
Average wait11 days
Step 2 of 4
Version 7In-flight
Version 8New applications
Step 3 of 4
DecisionCaseworker
The question, as the person sees itBorderline application under version 8. Approve, refuse or ask for more?
Step 4 of 4
RecordComplete

Who does what

Rules, AI and people, each in their place.

  • RulesEligibility and fees, versioned.
  • AIRead applications and documents, check completeness, draft notices.
  • PeopleCaseworkers decide; managers set rules.

What stays

A record you can follow.

Records retained to your policy; performance history by service and version.

How the knowledge graph works →

First deployment

One service, measured end to end.

Start with one process.

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