Why is Line 3 slow?
Three investigators look.
A supervisor sends agents to equipment, materials and quality records.
Step 1 of 5
EquipmentChecking
MaterialsChecking
QualityChecking
They find different things.
No equipment faults. A new resin lot started Tuesday. Rejection rates are up on parts made since then.
Step 2 of 5
EquipmentNo faults
MaterialsNew lot Tuesday
QualityRejections up
The supervisor checks them against each other.
The timing lines up, and the lot came from a different supplier site. It reports a likely cause, marked as likely.
Step 3 of 5
Likely causeResin lot R-118
Two customer orders depend on the line.
The plant manager decides.
Step 4 of 5
Orders at risk2
The question, as the person sees itLikely cause: resin lot R-118 from the supplier’s second site. Quarantine the lot and switch to R-117?
The decision and its evidence are kept.
Including what was likely and what was confirmed.
Step 5 of 5
RecordComplete
Illustrative.
Step 1 of 5
EquipmentChecking
MaterialsChecking
QualityChecking
Step 2 of 5
EquipmentNo faults
MaterialsNew lot Tuesday
QualityRejections up
Step 3 of 5
Likely causeResin lot R-118
Step 4 of 5
Orders at risk2
The question, as the person sees itLikely cause: resin lot R-118 from the supplier’s second site. Quarantine the lot and switch to R-117?
Step 5 of 5
RecordComplete