Solutions · Higher education

Students, faculty and staff supported by systems that work together.

Admissions, aid and operations stop creating more work, and you can see where people are waiting.

The work

Students bounce between offices whose systems don't talk.

Students bounce between offices whose systems don't talk; requests wait without owners; staff re-enter the same information.

One request, three offices

A student asks one question.

It needs admissions, financial aid and the registrar to answer.

Step 1 of 4
Offices3

Each office’s part is tracked.

Each has an owner and a deadline, so the request can’t stall between them.

Step 2 of 4
AdmissionsDone
Financial aidWaiting
RegistrarNext

A wait goes to the right person.

Financial aid is past its target, so the request goes to the named backup.

Step 3 of 4
WaitingPast target
The question, as the person sees itA student’s aid question is three days past target. Take it over?

The student gets one answer.

And the university can see where people are waiting.

Step 4 of 4
AnsweredYes

Illustrative.

Step 1 of 4
Offices3
Step 2 of 4
AdmissionsDone
Financial aidWaiting
RegistrarNext
Step 3 of 4
WaitingPast target
The question, as the person sees itA student’s aid question is three days past target. Take it over?
Step 4 of 4
AnsweredYes

Who does what

Rules, AI and people, each in their place.

  • RulesOffice procedures and service targets.
  • AIUnderstand requests, route them, draft replies.
  • PeopleAdmissions, aid and housing decisions.

What stays

A record you can follow.

Each request's path and waiting times, used to fix the process.

How the knowledge graph works →

First deployment

One cross-office request type.