One request, three offices
A student asks one question.
It needs admissions, financial aid and the registrar to answer.
Step 1 of 4
Offices3
Each office’s part is tracked.
Each has an owner and a deadline, so the request can’t stall between them.
Step 2 of 4
AdmissionsDone
Financial aidWaiting
RegistrarNext
A wait goes to the right person.
Financial aid is past its target, so the request goes to the named backup.
Step 3 of 4
WaitingPast target
The question, as the person sees itA student’s aid question is three days past target. Take it over?
The student gets one answer.
And the university can see where people are waiting.
Step 4 of 4
AnsweredYes
Illustrative.
Step 1 of 4
Offices3
Step 2 of 4
AdmissionsDone
Financial aidWaiting
RegistrarNext
Step 3 of 4
WaitingPast target
The question, as the person sees itA student’s aid question is three days past target. Take it over?
Step 4 of 4
AnsweredYes