Solutions · Healthcare

The right information reaches the right person at the right moment.

From a single clinic to a hospital system, every referral, appointment and handoff stays visible and accountable through to follow-up.

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The work

Referrals and handoffs cross teams and organisations.

A referral arrives by fax, portal or EHR message, needs matching to the patient, triage, scheduling, documents gathered before the visit, and follow-up afterwards. Each step belongs to a different person, and gaps between them are where patients wait.

A referral, start to follow-up

A faxed referral arrives.

Momor reads it, matches it to the patient, and creates the referral with its source. The coordinator owns it.

Step 1 of 5

ReferralR-5521

OwnerCoordinator

The clinician triages it.

Routine priority. An appointment is booked in five weeks.

Step 2 of 5

PriorityRoutine

AppointmentIn 5 weeks

A new lab result arrives.

It is attached to the open referral and, as the pathway says, goes to the triage clinician. Momor makes no clinical judgment.

Step 3 of 5

Lab resultNew

The question, as the person sees itNew lab result for referral R-5521. Re-triage?

The clinician brings the appointment forward.

The patient is contacted through the usual channel.

Step 4 of 5

AppointmentMoved forward

Follow-up is tracked to the end.

Due in 30 days after the visit, with an owner until it is done.

Step 5 of 5

Follow-upDue in 30 days

OwnerNamed

Illustrative.

Step 1 of 5

ReferralR-5521

OwnerCoordinator

Step 2 of 5

PriorityRoutine

AppointmentIn 5 weeks

Step 3 of 5

Lab resultNew

The question, as the person sees itNew lab result for referral R-5521. Re-triage?

Step 4 of 5

AppointmentMoved forward

Step 5 of 5

Follow-upDue in 30 days

OwnerNamed

Who does what

Rules, AI and people, each in their place.

Rules and systemsReferral pathways, who receives what, response targets, connections to EHR, scheduling and intake channels.
AI, within a roleRead incoming documents, match them to the right patient and referral, summarise for the clinician.
PeopleAll clinical decisions.

What stays

A record you can follow.

The referral's full trail: what arrived, who saw it, what was decided, how long each step took. Deployed with your identity, access controls and data policies; what Momor may keep is set by you.

How the knowledge graph works →

First deployment

Referral intake and follow-up for one specialty.

Start with one process.

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